Refund policy

Full payment is required upon ordering to guarantee orders.

The order cannot be refunded nor replaced once payment is confirmed.

The order cannot be refunded nor replaced if lost and will be invalid if found defaced or altered.

The order is not redeemable for cash or any other products or services. 

For self‑pickup orders, Rosewood Hong Kong, Butterfly Patisserie, Asaya and other outlets affiliated to Rosewood Hong Kong are not responsible for any loss, damage, or deterioration of the purchased product after it has been handed over to the customer  by our staff.

In the event of supply difficulties, we reserve the right to substitute goods, basket or packaging of equal quality and value.

All images of products are for reference only. Rosewood Hong Kong reserves the right to make changes, corrections, cancellation and/or improvements to the products at any time and from time to time without notice, including after confirmation of a transaction.

Should you have any questions please contact our team at +852 3891 8818 or hongkong.onlineshop@rosewoodhotels.com.

Rosewood Hong Kong reserves the final right to interpret and change any terms and conditions mentioned above, with or without advance notice.