To ensure your order arrives in perfect condition, each shipment is handled personally and with the utmost care.
Currently, we only deliver within Hong Kong SAR (excluding Outlying Islands, Lantau Island and remote areas).
Should you wish to deliver your order to multiple locations, please place separate orders for each delivery location.
Delivery charges are based on location:
| Location | Delivery Charge |
| Kowloon | HK$200 |
| Hong Kong Island | HK$250 |
| New Territories | HK$450 |
Complimentary delivery is offered for all orders of HK$2,500 and above.
Delivery of Gift Cards (including Experiences) are offered at a flat rate via Standard Shipping (2-3 days):
| Location | Delivery Charge |
| Kowloon | HK$50 |
| Hong Kong Island | HK$50 |
| New Territories | HK$50 |
Complimentary delivery is offered for all orders of HK$2,500 and above.
You can select your preferred delivery time during checkout. Delivery time slots are available between 12 noon to 3pm and 3pm to 7pm.
Prior to your delivery, the delivery agent will telephone the number provided at the time of order to confirm the expected delivery time.
Unfortunately, we are unable to accept requests for deliveries at specific times.
Deliveries will be suspended if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. In this event, we will contact you by phone or email to offer Hotel Collection (if you wish to maintain the same date) or an alternative delivery date.
Deliveries continue as normal at all other times.
To collect an order, please visit Butterfly Patisserie located at Level 2 of Rosewood Hong Kong, adjacent to the Hotel Lobby.
Hotel Collection is available 12 noon to 8 pm, every day. You may select your desired collection date during checkout.
Please present your order confirmation at the time of collection. For any order of HK$2,500 or above, please also present the credit card used when placing the order.
As part of verifying customer details for order collection, we may need to collect additional personal information in accordance with our Privacy Policy.
